Refund Policy
Most small online brands focus heavily on paid ads to drive traffic.
But here’s the reality:
Acquiring a new customer can cost 5x more than retaining an existing one.
A powerful e-commerce loyalty platform helps you:
Encourage repeat purchases
Increase average order value
Strengthen customer relationships
Reduce dependency on paid ads
Build long-term brand trust
Retention isn’t just about discounts — it’s about experience.
Overview of Subscription Services
Rewardz operates on a prepaid subscription model. Businesses subscribe to selected plans that provide access to features such as:
QR code generation
WhatsApp Business API automation
Loyalty reward distribution
Campaign management tools
Analytics dashboard access
All subscription services are provided digitally and activated upon successful payment.
Payment Terms
All subscription fees are billed in advance.
Pricing is based on the selected plan and agreed billing cycle (monthly, quarterly, or annually).
Payments are processed securely through authorized payment gateways.
All payments are non-transferable between accounts.
By completing a payment, you authorize Rewardz to provide access to the subscribed services.
Refund Eligibility
Rewardz may issue refunds under limited and clearly defined circumstances, including:
1. Duplicate Payment
If a customer is charged twice for the same billing cycle due to a technical or processing error.
2. Incorrect Billing
If an incorrect amount was charged due to a system error.
3. Verified Technical Service Failure
If a proven and documented technical issue on Rewardz’s platform prevented access to core services and could not be resolved within a reasonable time.
Refund Request Timeline
All refund requests must be submitted within 7 calendar days from the date of payment.
Refund requests submitted after this period may not be considered.
Subscription Cancellation Policy
Users may cancel their subscription at any time before the next billing cycle.
Cancellation prevents automatic renewal.
Access remains active until the end of the paid billing period.
No partial refunds are provided for unused time within an active subscription period.
It is the user’s responsibility to cancel before renewal to avoid future charges.
Refund Processing Time
If a refund request is approved:
Refunds will be processed within 7–14 business days.
The amount will be credited to the original payment method used at the time of purchase.
Processing time may vary depending on the payment provider or banking institution.
Rewardz is not responsible for delays caused by external payment processors.
Chargebacks & Payment Disputes
Initiating a chargeback without first contacting Rewardz may result in:
Immediate suspension of account access
Review of account activity
Potential permanent termination
We encourage users to contact our billing team first to resolve disputes amicably.
Modifications to This Refund Policy
Rewardz reserves the right to modify this Refund Policy at any time. Updated policies will be published on this page with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the revised policy.
Contact for Billing & Refund Requests
For refund requests, billing inquiries, or subscription cancellation assistance, please contact:
Email: billing@[yourdomain].com
Support: support@[yourdomain].com
Please include:
Registered email address
Invoice number
Date of payment
Description of issue